To order products through Potlala, you will need the following:
No, under state law, we can only deliver to California addresses.
Potlala delivers to all cities and locations in California; except federal lands / facilities and institutions of higher education..
No. Potlala is exclusively an online technology platform providing consumers with safe and secure access to legal marijuana. All images you see in the menu of cannabis products are what you will receive with your order.
Most orders arrive next business day; if you place an order before 5pm. Delivery to some remote locations and small towns in Northern California can take up to two days. Orders placed on weekends and statutory holidays are processed on the following business day. You can check the status of your order on our website under My Account.
No, your privacy is protected. There is nothing to indicate that our packages contains any marijuana inside. Our packaging is very discreet and professional. The driver or courier will have no idea what is in your package.
Yes. All orders will receive an email notification that will include your tracking number. To track your package, all customers have their own private account; just click on My Account and your latest order will appear at the top. Click on your order number to track.
No, PO boxes are under the jurisdiction of the Federal Government; marijuana is illegal in all Federal locations, including:
No. Delivery is free for all Potlala customers.
No, under the New California marijuana laws, we cannot receive marijuana back from customers, however, members can contact Customer Care Representative and negotiate a solution to your issue.
In a majority of California cities you will not need a medical marijuana recommendation to order. However, some cities in California may only allow Medical Sales. The process of getting a medical recommendation for marijuana is very easy and takes only a few minutes. Click here to get your California MMJ Rec.
Potlala will accept the following forms of identification:
Your information and all medical marijuana patient data are not shared with anyone. Your information is kept confidential and adheres to the Health Insurance Portability and Accountability Act (HIPAA).
Yes. All major Credit/Debit cards are accepted, but the card's name must match your ID.