Ordering & Delivery

What do I need to use Potlala?

To order products through Potlala, you will need the following:

  • For recreational marijuana orders and delivery, a valid ID showing that you are over 21 years of age.
  • For medical marijuana orders and delivery, a valid ID showing that you are over 18 years of age and a valid medical marijuana recommendation.
  • A working phone number which can receive calls and texts.
  • A form of payment, we accept any major Credit/Debit Cards, Bitcoin, Litecoin and Ethereum.

Does Potlala deliver outside of USA and Canada?

No, we can only deliver to USA and Canada addresses.

Which cities does Potlala serve in USA and Canada?

Potlala delivers to all cities and locations in USA and Canada; except federal lands / facilities and institutions of higher education..

Do you have a storefront I can visit?

No. Potlala is exclusively an online technology platform providing consumers with safe and secure access to legal marijuana. All images you see in the menu of cannabis products are what you will receive with your order.

How long does it take to receive my order?

Most orders arrive in 2-3 business days, if you place an order before 5pm. Delivery to some remote locations and small towns in USA and Canada can take up to 4 business days. Orders placed on weekends and statutory holidays are processed on the following business day. You can check the status of your order on our website under My Account.

Will my shipment say that there is marijuana inside the package?

No, your privacy is protected. There is nothing to indicate that our packages contains any marijuana inside. Our packaging is very discreet and professional. The driver or courier will have no idea what is in your package.

Can I track the location of my package during delivery?

Yes. All orders will receive an email notification that will include your tracking number. To track your package, all customers have their own private account; just click on My Account and your latest order will appear at the top. Click on your order number to track.

Can I use a PO box as my delivery address?

No, PO boxes are under the jurisdiction of the Federal Government; marijuana is illegal in all Federal locations, including:

  • FEDERAL GOVERNMENT LANDS, BUILDINGS, FACILITIES
  • MILITARY BASES AND INSTALLATIONS
  • PO BOXES
  • UNIVERSITY OR COLLEGE CAMPUSES

Is there any charge for Delivery?

No. Delivery is free for all Potlala customers.

Can I return my order?

No, under the new marijuana laws, we cannot receive marijuana back from customers, however, members can contact Customer Care Representative and negotiate a solution to your issue.

Get Verified

Do I need a medical marijuana recommendation?

Depends on the state you are living. Some states require only medical marijuana and some are open to recreational use. Go through the checkout process on our website and see if its required for you.

What forms of ID are accepted at Potlala?

Potlala will accept the following forms of identification:

  • A valid driver's license from USA or Canada
  • A valid identification card from USA or Canada
  • A valid passport from any country (must be legible in English)

Basics

Is my personal data secure and safe?

Your information and all medical marijuana patient data are not shared with anyone. Your information is kept confidential and adheres to the Health Insurance Portability and Accountability Act (HIPAA).

Do you accept credit cards?

Yes. All major Credit/Debit cards are accepted, but the card's name must match your ID.

Do you accept cryptocurrency payments?

Yes. Bitcoin, Litecoin and Ethereum are accepted, and we are adding more tokens soon.