Ordering & Delivery

What do I need to use Potlala?

To order products through Potlala, you will need the following:

  • For recreational marijuana orders and delivery, a valid ID showing that you are over 21 years of age.
  • For medical marijuana orders and delivery, a valid ID showing that you are over 18 years of age and a valid California medical marijuana recommendation.
  • A working phone number which can receive calls and texts.
  • A form of payment, we accept any major credit and debit cards.

Does Potlala deliver outside of California?

No, under state law, we can only deliver to California addresses.

Which cities does Potlala serve in California?

Potlala delivers to all cities and locations in California; except federal lands / facilities and institutions of higher education..

Do you have a storefront I can visit?

No. Potlala is exclusively an online technology platform providing consumers with safe and secure access to legal marijuana. All images you see in the menu of cannabis products are what you will receive with your order.

How long does it take to receive my order?

Most orders arrive next business day; if you place an order before 5pm. Delivery to some remote locations and small towns in Northern California can take up to two days. Orders placed on weekends and statutory holidays are processed on the following business day. You can check the status of your order on our website under My Account.

Will my shipment say that there is marijuana inside the package?

No, your privacy is protected. There is nothing to indicate that our packages contains any marijuana inside. Our packaging is very discreet and professional. The driver or courier will have no idea what is in your package.

Can I track the location of my package during delivery?

Yes. All orders will receive an email notification that will include your tracking number. To track your package, all customers have their own private account; just click on My Account and your latest order will appear at the top. Click on your order number to track.

Can I use a PO box as my delivery address?

No, PO boxes are under the jurisdiction of the Federal Government; marijuana is illegal in all Federal locations, including:


Is there any charge for Delivery?

No. Delivery is free for all Potlala customers.

Can I return my order?

No, under the New California marijuana laws, we cannot receive marijuana back from customers, however, members can contact Customer Care Representative and negotiate a solution to your issue.

Get Verified

Do I need a medical marijuana recommendation?

In a majority of California cities you will not need a medical marijuana recommendation to order. However, some cities in California may only allow Medical Sales. The process of getting a medical recommendation for marijuana is very easy and takes only a few minutes. Click here to get your California MMJ Rec.

What forms of ID are accepted at Potlala?

Potlala will accept the following forms of identification:

  • A valid driver's license from any US state
  • A valid identification card from any US state
  • A valid passport from any country (must be legible in English)


Is my personal data secure and safe?

Your information and all medical marijuana patient data are not shared with anyone. Your information is kept confidential and adheres to the Health Insurance Portability and Accountability Act (HIPAA).

Do you accept credit cards?

Yes. All major Credit/Debit cards are accepted, but the card's name must match your ID.